Terms and Conditions

Bookings
The terms and conditions set out in this section together with the confirmation through signature of the travel contract comprise the agreement between the tour operator, here below defined as the tour operator (T.O.), and all the people involved in the booking, on whose behalf the party leader, here below defined as the traveller, is acting.
a) Bookings are made in relation to accommodation, tours, services or packages as described in the contract only and do not include any flights or other travel arrangements, unless differently specified during negotiations with the traveller.
b) Any money paid to the T.O. under these booking conditions are protected by the tour operator licence (see Clause 14).
c) Bookings are understood as finalized when the T.O. receives an advanced payment related to the items the traveller has booked. The T.O. sends the traveller a travel contract with all instructions about the required deposit(s) and payment procedures and without the complete addresses of accommodation and/or service(s).. The traveller must sign a copy of the travel contract and send it back to the T.O.:
- per post to the tour operator's offices in Via di Tiglio 7 - I – 55100 Lucca - Italy;
- per fax to +39 0583462506;
- per email to Questo indirizzo e-mail è protetto dallo spam bot, abilitare Javascript per vederlo
Once the T.O. has received the deposit(s), it immediately sends all final details (including destination addresses and phone numbers) to the traveller.
d) Should there be an obviously incorrect price shown on the travel contract, the T.O. will issue a new one and will not be bound by the price quoted on the incorrect contract.
e) It is important that the traveller carefully checks all the details shown on the travel contract to ensure they are correct.
f) Bookings are confirmed by the T.O. short after reception of advanced payment. If the traveller does not receive a confirmation email within 48 hrs, the traveller should contact the T.O. to make sure that the booking has been made.
g) The T.O. reserves the right to refuse a booking without any given reason.
2. Payments
a) Booking deposit - In order for the traveller to finalize booking, a deposit of 25% of the total amount is necessary. The booking deposit is due to be paid short after receiving the contract from the T.O.'s staff. Any deadline will be specified by the staff during the booking negotiation.
b) Balance - The balance is to be paid within 60 days before arrival, unless otherwise specified.
If the balance is not received by the T.O. in full and by the due date, the T.O. reserves the right to treat the booking as cancelled by the traveller, in which case the cancellation charges as set out in clause 7 will be payable.
3. Holiday documents
The dispatch of holiday documents to the traveller are conditioned to the reception of the advanced payment by the T.O., in the terms scheduled by Clause 2.
4. Trasferability
The traveler that is in the impossibility to undertake the confirmed booking has the right to surrender his own booking to a person that accepts all the conditions of the booked accommodation, tour or service while all the arrangements remain exactly the same as in the original booking. In this occurrence, the traveller must inform the T.O. with at least 7 days of notice as regards to the foreseen arrival date.
The T.O. will not be responsible for any missed acceptance of the new nominative by any third parties supplying the service(s) or the accommodation. The surrendering traveller and the new traveller are both responsible for the payment of the balance of the total amount.
If the traveller wishes to transfer the traveller booking to another product thereby changing the arrangements completely, this will be treated as a cancellation with loss of cancellation fees as set out in Clause 5. It will be necessary to re-book another product. In case of partial changes in the booking, the new request will be studied by staff of the T.O. and the traveller will not lose all cancellation fees.
5. Cancellation policy
If travellers cancel their booking, the party leader, represented by the lead name on the travel contract, must immediately advise the T.O. in writing, per e-mail or fax. Verbal cancellations will not be accepted.
If the travellers cancel their booking, the traveller will be liable to pay the cancellation fees set out in the table below.
Cancellation periods are calculated on the date of the traveller cancellation being received by us at our offices at Via di Tiglio 7 I – 55100 Lucca  or per fax to +39 0583 462506 or per email to Questo indirizzo e-mail è protetto dallo spam bot, abilitare Javascript per vederlo
The cancellation fees are listed here below:
FROM  TO  Cancellation Fee
reservation 60 days before check-in  25%
59 days before check-in  30 days before check-in  50%
29 days before check-in 8 days before check-in 75%
7 days before check-in 0 days before check-in  100%

If the traveller cancels the booking on the day of arrival or scheduled service, due to circumstances beyond the T.O.'s control, compensation or refunds will not be payable by the T.O. and any such claims should be forwarded to the traveller insurers.
i) Should the traveller decide to curtail the booked holiday arrangements or services, for whatever reason, no refunds will be payable for any unused nights of accommodation or services.
k) The applicable cancellation fees must be paid even if the traveller has not at the time paid the full cost of the booked items for whatever reason.
l) The applicable cancellation charges must be paid even if the traveller decides to change the reservation to another property for whatever reason and without explicit authorisation of the T.O.
6. Alteration and cancellation by the T.O.
The traveller can cancel the booking without paying the amount for the recess as referred to the preceding clause, in case of meaningful modification by the T.O. of one of those essential elements of the contract, that is:
a) increase of the total price of the confirmed accommodation or service superior to 10% of the price at the confirmation date;
b) skid of the arrival and/or departure date superior to 48 hours;
c) modification of the category of the confirmed accommodation or service in pejorative sense.
In all cases, travellers will need to communicate, within 48 hours from reception of the communication of modification, if they wish to either practice the right of recess or accept the modification.
In absence of communication by the traveller, the modification will be understood as approved.
In the event the confirmed property cannot be supplied because the accommodation ceases to operate, the T.O. will always endeavour to offer the traveller substitute arrangements and if the cost is less than the traveller original booking, the traveller will receive a refund of the difference from the T.O.. If however the alternative offer costs more than the previous one and the traveller accepts that offer, then the T.O. will ask for the difference in price.
The T.O. may have to cancel the traveller’s booking as a result of "force majeure", that is any occurrence outside the T.O.'s control and which could not have been avoided with all due care. Such events may include war or threat of war, riots, civil strife, terrorist activity, natural or nuclear disaster, government action, adverse weather conditions and all similar events out of our control. In this situation, we regret we cannot make any refunds, meet any costs or expenses the traveller may incur as a result or pay any compensation.
7. Responsibility of the T.O.
The responsibility of the T.O. towards the travellers, and their belongings, is regulated by the laws and by the international conventions concerning the T.O. responsibility (Italian law n. 1084 of 27th December 1977, ratification of the International Convention of Bruxelles of 23rd April 1970) valid at the moment of the verified fact that has originated this responsibility. The responsibility of the T.O. cannot, in any case, exceed the scheduled limits from the applicable laws and conventions and more particularly the limits for individual damage as specified in the following:
1) Damages to the person of the traveller (death, injuries or illness), unless it is proved that it is due to the negligence of our employees, or by our appointees, i.e. from the third party provider(s) of service(s) during the vacation. The responsibility of the T.O. for said damages cannot, in no case, exceed the measure defined by the Convention of Bruxelles of the 1970 (ratified with Italian law n. 1084 - 27th December 1977).
2) Damages, loss, theft, relative to the belongings owned by the traveller (e.g. baggage), caused by the breach or by the bad execution of the service(s) object of the confirmed tour or package by the T.O. or by its third party providers of service(s). The responsibility of the T.O. cannot exceed the limits of the International Conventions regarding the service(s) within which the harmful event has been verified and, however, the measure of 30% of the value of the tour for each traveller.
3) The T.O. will not be, in any case, responsible of the damages, of any kind, when the breach or the bad execution of the contract is not imputable neither to its guilt nor to the guilt of other providers of service(s), due to the ascertain lacks in the execution of the contract, that:
- are imputable to the traveller;
- are imputable to a third party extraneous to the T.O. or the provider of the service(s) and present an unpredictable or insurmountable character;
- are due to causes of "force majeure" or to an event that the T.O. or the provider of the service(s) in question, could not, even with all due care, foresee or avoid.
4) The T.O. will be in no case responsible of the damages:
- consequent to the omission, by the traveller, of recommendations or instructions of the T.O. or the provider of the service(s);
- due to services provided by third parties and not mentioned at the moment of the confirmation of the booking;
- due to autonomous initiatives of the traveller.
5) If, in the opinion of any person in authority, such as police, accommodation owners, managers, employees or appointees of the T.O., the traveller appears to be unfit to occupy the booked accommodation or because of anti-social behaviour is likely to cause a disturbance to other guests or damage to property or any other equipments of the T.O. itself or of other service providers, the T.O. may terminate any holiday arrangements. The T.O. will not be liable to make alternative arrangements for other accommodation nor will it cover any costs which the traveller may incur or make any refund.
8. Complaints
In the event that the traveller are dissatisfied with any aspect of the traveller chosen accommodation, service or package, the traveller must immediately report the cause to the keyholder or owner or supplier of the villa, apartment, room or to the provider of service(s). The traveller must also inform the T.O. who will endeavour to put things right.
In the unlikely event that the traveller is still not satisfied upon return from the holiday, the traveller must contact the T.O. giving full detailed complaints within 10 days.
If the traveller fail to notify to the T.O. or the supplier of any dissatisfaction during the traveller holiday, the T.O. cannot accept liability for that complaint in retrospect.
If the traveller leaves accommodation prematurely without an explicit authorisation of the T.O., the traveller forfeits the traveller rights for a refund. Such complaints will not be taken into consideration.
9.. Rates
The rates quoted and the costs of the service(s) may vary in time and the websites of the T.O. are constantly uptadated accordingly. In case that, before arrival, differences in the course of the changes or in the costs of the advertised accommodation offer(s) or service(s) should occur, the relevant rates will be modified, in increase or in diminution, according to the said variations.
The T.O. will immediately inform the travellers about such variations and they have the right to cancel booking in case of increase of price superior to 10 %, as per Clause 6. The travellers will establish before arrival if the price is of their interest. However, the price defined in the travel contract will not change in the 15 days before the arrival date.
No confrontation regarding prices will be taken into consideration after the return from the tour or service or holiday.
10. Valid documents for expatriation
It will be care of the traveller to provide for the regulation of all the valid documents for the expatriation. The T.O. declines each penal and moral responsibility for lack of valid documents for the expatriation and inaccuracies of the same.
11. Jurisdiction and competent court
This contract is governed by the law of the Italian Republic and exclusive jurisdiction is conferred on the Italian Courts. In case of controversy, the law court of Lucca, Tribunale di Lucca, will be competent.
The traveller booking with the T.O. implies that all clauses of this contract have been understood and have thereby been accepted without reserve and without exception.
12. Insurance
The T.O. has insurance coverage with Mondial Assistance n° 168872 from June 2007, according to the Italian legislative decree 111 dated 17th March 1995.
13. Updating of terms and conditions:
Angolo Giro may revise these terms at any time by updating this posting. You should visit this page from time to time to review the then-current terms because they are binding on you. Certain provisions of these terms may be superseded by expressly designated legal notices or terms located on particular pages at this site.
14. Administrative authorization
Angolo Giro operates as a tour operator and travel agency with authorization of the Province of Lucca, dated 22th June 2007.

15. Data protection policy
The T.O. through the website www.luccaexclusivetravel.com www.tuscanyexcludivetravel.com and www.angologiroviaggi.it  complies with the obligations under the 2003 Italian Data Protection Act (Decreto Legislativo n.196/03). Additionally, the T.O. understands the importance of maintaining the confidentiality of the information stored about the traveller while using the sites. Contacts and other personal data the traveller supplies are stored by the T.O. and will be used to provide the travellers with the information they have requested. The collected information may be used by the staff the T.O. to keep the traveller updated about its newest activities and events. The T.O. will never wilfully disclose individually identifiable information about any traveller to any party without first receiving permission from that person. Yet, the T.O. is obliged to pass such information on to the relevant suppliers of accommodation (except credit card details), and, if required by them or by law, to security or credit checking companies and public authorities such as customs/immigration offices. The traveller can remove any of the information that the T.O. stores about them, at any time, by sending an email to Questo indirizzo e-mail è protetto dallo spam bot, abilitare Javascript per vederlo with a request of deletion from the mailing list